FAQs

Yes, you may call (954) 709-9742, 24 hours a day 365 days a year in case of any emergency.

Yes, we offer a variety of services to owners who do not want to rent their property out, but would like somebody to take care of their property. This is ideal for owners going out of town for an extended period or for vacation properties. We can handle any maintenance issue, including emergencies, as we have a depth chart of licensed and insured vendors, that we have a long working relationship with, for all areas including, electrical, plumbing, air conditioning, roofing, pool, landscaping, pest control, home theater and automation, telephone systems, elevators, appliances, gate and garage doors, locksmiths, generators, mobile detailing, painters, pressure cleaners, interior designers, etc. The full list of concierge property management services is listed on the services page.

In order to begin managing a property, we will need several documents, which we will provide to you, be signed (property management agreement, direct deposit authorization form, W-9 or W-8BEN, and the power of attorney form); a copy of the owners identification; contact information for the association or the association’s management company; if the property is tenant occupied, a copy of the lease, screening report/application, move in inspection report, tenant contact information, and tenant ledger; information about mortgages and insurance policies, including wind mitigation and 4 point inspection reports (and an elevation certificate if flood insurance is maintained); information on utility accounts; contact information for any preferred vendors and contractors; copies of any service or maintenance contracts; and keys/codes to the property/gates. Once the documents are executed, we will smoothly transition the property into our management system.

No. For rental properties, you pay nothing until there is a tenant in the property. Once a tenant moves in and pays rent, we receive our management fee. Thus, we only get paid when you get paid. However, prior to a tenant moving in and paying rent, if the property requires cleaning, repairs, or maintenance, the owner absorbs the costs.

Yes, although it depends upon the property and our management responsibilities, we retain at least $500.00, as a reserve, for each property, or individual unit, to cover maintenance and expenses.

No, we manage all tenant communications.

It depends upon the property owner’s preference and the specific language in the lease; however, we encourage, and often require, by way of the lease, tenants to maintain an insurance policy with minimum liability limits. As a convenience, tenants, via their online tenant portals, which all tenants are provided, can obtain a ROOST Renters Insurance policy, offered by Mesa Insurance Solutions, Inc., that automatically includes $100,000.00 of liability to landlord protection.

We are enrolled in a program called Legal Liability to Landlord Insurance Program, underwritten by Great American Insurance Group, whereby, in accordance with the lease, if applicable, we have the right, but not the obligation, to purchase, without notice to the tenant, insurance coverage. We seek reimbursement, as a recoverable expense under the lease, from the tenant for all costs and expenses associated with such purchase. The policy pays to the property owner for damage to the property arising from the perils of fire, smoke, explosion, water damage, backup or overflow of sewer, drain or sump, falling objects, riot, or civil commotion. As a condition of coverage, such damage must arise directly from the actions or inactions of the tenant and the tenant must be contractually and legally liable, under the lease, to the landlord for such damages.

Yes, we can send and post the proper legal notices; however, we coordinate the eviction with an independent licensed Florida attorney.

First, tenants must contact us regarding their request for a pet. Then we will contact the property owner and submit the tenant’s request. If the owner, and the association, if applicable, permit the pet, a non-refundable pet deposit will be required and a pet addendum must be signed.

We advise tenants to review their lease for such specifics; however, generally, we advise tenants to remove all personal property and clean the property thoroughly including floors, walls, trim, windows, bathrooms, counters, cabinets, and appliances. All carpets should be shampooed and vacuumed. Gutters should be cleaned out. If the tenants are responsible for lawn maintenance, then the grass, trees, bushes, and shrubs need to be trimmed to a reasonable height, and all grass beds should be free of weeds. We ask that a licensed contractor, approved by JM2 Property Management, repair all damages, if applicable.